Repeat Prescriptions

How to Order

You can order your repeat prescription via one of four channels:

  • In surgery - simply drop off or post your repeat slip, which is the right-hand side of your prescription which lists your current repeat medication. Tick only the medication you require and hand this in or post it alongside a stamp addressed envelope. If you don’t have your slip please put your request in writing listing the medications you require along with your name, date of birth and a contact number. Please note this service is temporarily suspended due to the Coronavirus outbreak. We recommend ordering your medication via one of the following channels.
  • Via SystmOnline - Repeat prescriptions can be ordered online through the SystmOnline portal here
  • Via Medicines Order Line - Call 01246 588860 (Grangewood, Inkersall and Rectory Road patients only) The Prescription Medicines Order Line is a new and convenient way to order your repeat prescription. All it takes is a simple phone call that you can make from the comfort of your own home. Your prescription can then be sent electronically to a nominated pharmacy or appliance contractor of your choice. If you are struggling to get through to the Medicines Order Line due to unprecedented demand, you can now request a call back from them to order your prescription. For more information, click here. Please note that if you are a patient of Ashgate, Holme Hall or Whittington you cannot order you prescription via the medicines order line at present.
  • Via Web Form - If you are not signed up for online services, repeat prescriptions can be ordered via web form located below this text

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.

Please be aware that prescription requests cannot be taken over the surgery telephone, if you wish to put in a prescription request over the phone, these must be done via the Medicines Order Line on 01246 588860


Medication Reviews

Patients on repeat medication will be asked to see a pharmacist, doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

If you do not attend for your medication review after 3 notifications you will not be able to order repeat prescriptions

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions

If you're pregnant or have had a baby in the last 12 months, you are entitled to free NHS prescriptions. This is only applies if you have a valid maternity exemption certificate.

More information is available here

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

Hospital Requests

When you are discharged from hospital you should normally receive 7 days' supply of medication.This will include the medication which you require after your treatment.

The hospital may provide you with a yellow discharge letter for medication they would like you to request from your GP. Please bring this to the surgery or post via S.A.E. before your supply of medication has run out. Please ensure your name is on the yellow discharge letter to ensure we can process the request for you.

Hospital requests for change of medication will be checked by the GP first, and if necessary you doctor will issue you with a prescription. The Practice will endeavour to issue your presciption on that day, but it cannot be issued until your medical details are checked by the doctor. Your prescription should normally be ready by 4pm on that day, or you may be advised to attend the next day.

The doctors will review your medication regularly, which may involve changes to your tablets, in accordance with current health board policies. Please be reassured that this will not affect your treatment.